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The Library

Terry Miller Canada
The lens through which I help communities, organizations and individuals has been forever changed by my new appreciation for complex adaptive systems, the Cynefin Framework and my participation in the Network.

I have been an accredited CE practitioner since 2006. As an internal OD consultant I first came into contact with Cognitive Edge on the heels of a dramatic crisis in my local health care system. With Michael Cheveldave’s and Dave Snowden’s help on that project, we were able to gain insights and evolve new practices. Since then I have been directly involved with six other narrative capture projects, and the lens through which I help communities, organizations and individuals has been forever changed.

I have been an accredited CE practitioner since 2006, and my client list includes manufacturing, utilities, health care, tourism, the financial sector, and community development and sustainability.

My first experience with CE methods came on the heels of a dramatic crisis in the local health care system where I was employed as an internal OD consultant. I was tasked with looking into the nature of decision making within health care planning as well as the culture of care and compassion. It was a highly charged environment with complex challenges. Enter Michael Cheveldave and Dave Snowden.

By apprenticing with Michael and Dave on this project I learned first-hand about capturing narrative to gain insights into how different people within a system experience and interpret their world(s). We gathered stories - a significant intervention and conflict resolution mechanism on its own. We mapped how decisions were made, extracted archetypes. And then we gathered a large proxy of the health care system to make sense of their own information and then plan for change. A lot of eyes were opened on that project, insights gained, and new practices evolved.

Since that first project, I have been directly involved with six other narrative capture projects - three in health care, and one each the forestry, public utility and tourism sectors.

The lens through which I help communities, organizations and individuals has been forever changed by my new appreciation for complex adaptive system, the Cynefin Framework and behavioural science (vis-a-vis Dave’s teachings and blogs.)

As such, Future Backwards, Anecdote Circles and the Cynefin Framework are my go-to tools when helping diagnose complex environments, while safe to fail experiments in concert with Ritual Dissent are cornerstone tools for moving groups to action.