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Oil & Gas Exchange Houston September 2007

    Seminar presentation (recording has some pieces missing - apologies).  Basic KM presentation, material is covered at more length in KM Australia but this is here for delegates who want what they heard.  I only used one slide with the three rules of KM.  These are described in this article  and I repeat material from the slide below:

    Knowledge can only be volunteered, it can never be conscripted
    you can’t make someone use or share their knowledge if they don’t want to
    We only know what we know when we need to know it
    knowledge is highly contextual and is recalled in context, not in abstract
    We always know more than we can tell and we will always tell more than we can write down
    some things can only be known through experience, narrative forms of knowledge dominate, explicit ...


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