The Library

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One of the best for a long time if you are into the whole AGILE/LEAN understanding user field.  Covers the complex-complicated distinction, how to design interventions and the use of SenseMaker® for understanding users.  Lots of tweets during and after which is a good sign.  I had to dash off to get to Cardiff for the destruction of the English Grand Slam Bid (largest every margin for Wales) so it was an excellent day.

Slides loaded, still having problems with audio file

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