H

The Library

Narrative Capture to assist with smoking cessation

February 23, 2012
Terry Miller

Mining Safety: A Business Imperative

October 28, 2010
Narrative Lab

GlobalGiving narrative pilot project: narrative analysis final report

August 28, 2010
Michael Cheveldave, Irene Guijt, Dave Snowden, Angelina Seah, Laurie Webster

Narrative Capture to study staff’s perceptions on working for the WAO

July 2, 2010
Jules K. Yim

Footprints in Time

June 30, 2010
Mark Schenk

SenseMaker® project for knowledge continuity within an organisation

December 30, 2009
SageCo, Emerging Options

SenseMaker®-based efficacy study for Thinkers in Residence Program

December 30, 2009
Cognia, Emerging Options

SenseMaker® narrative project on Customer Loyalty

December 30, 2009
Laurie Webster

Using SenseMaker® to evaluate learning programs

December 30, 2009
Phil Boas, Viv Read, Chris Fletcher

Staff Engagement

June 30, 2009
Steve Bealing, Angelina Seah

Prevailing working culture of UWA

June 30, 2009
Kenn Martin

Impact Assessment Study

June 30, 2009
Steve Bealing, Angelina Seah

Improving Web Service

May 31, 2009
Michael Cheveldave, Angelina Seah

Strategic Conversations

December 31, 2008
Michael Cheveldave

Global Health Issues

December 1, 2008
Steve Bealing, John Houseal

My Visit

June 30, 2008
Dave Snowden, Angelina Seah

Future of Volunteering

April 30, 2008
Vivienne Read, Chris Fletcher, Steve England, Emerging Options

Making Sense of Life in a Philippine Public Hospital

January 10, 2008
Beth Macdonald, Louie Angsico, Human Capital Development (HCD)

Risk Assessment and Horizon Screening

July 1, 2007
Dave Snowden

Career Development Project

May 30, 2006
Anne McMurray
Creative Commons Licence

Improving Web Service

Client: National eXtension Initiative, USA


The National eXtension Initiative is a partnership of the 75 U.S. Land-Grant universities to create an interactive educational environment to deliver high quality, researched-based learning. eXtension connects knowledge consumers with knowledge providers – experts from the universities who know their subject matter inside-out.


A major aspect of the initiative includes a system where-by citizens can ask questions and receive answers from university-based faculty. The Ask An Expert system was rolled-out as a part of the initiatives public website in February of 2008. In its first year of operation the system has answered questions from 8530 people. Many of these questions have been converted into FAQs that have subsequently received over 300,000 unique page views.


The eXtension initiative has started a project using the SenseMaker® software suite to better understand how people have been served by using the system. The project will collect narratives from people who have used the Ask an Expert service to better understand their perspectives, and to determine how the service can be improved, and scaled to serve larger numbers of people going forward.


For more information please contact .(JavaScript must be enabled to view this email address)

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