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Innovation

Working with the Front-line

By Gary Wong  ·  October 9, 2011  ·  Innovation

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Front-line managers and supervisors practically spend their entire working day on the Ordered Side. I surmise that the time split between the Complicated and Simple Domains is in the 20/80 range respectively. Everyday operational decisions primarily require Management by Intuition - relying on established habits and past experiences to get the job done. As we know, in the Complicated Domain an expert is called upon to sense, analyze, respond. The first-line manager can play the role of an expert, in particular, when he is a key...

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Serious Creativity

By Gary Wong  ·  October 4, 2011  ·  Innovation

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One of my most profound and enjoyable memories was being taught by Edward De Bono.

Edward is regarded by many to be the leading authority in the world in the field of creative thinking and the direct teaching of thinking as a skill. I first met Edward in Chicago in April 1993 when I became a certified Six Thinking Hats instructor. A year later I received my trainer certification in Lateral Thinking. When Edward visited Vancouver, a bunch of us would gather to have dinner with him and catch up on his latest exploits. On one...

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Cats, sand-castles and butterflies

By Frank Connolly  ·  November 25, 2010  ·  Innovation

I didn't want to leave the public sector innovation topic without some acknowledgment of those who actually do remain and fight the good fight. Not too many survive however, and I expect a few to drop off the perch even as I write, but there are quite a number who continue to work valiantly against the insurmountable odds.

It seems to me, that irrespective of the good work people do in advancing thinking and practice, they are building on sand given the next change of leadership is invariably just around the corner. Now a change in...

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Bureaucratic Innovation

By Frank Connolly  ·  November 21, 2010  ·  Innovation

Wikipedia defines a buzzword as "a word that has begun to be used in the wider society outside of its original context by non-specialists who use the term vaguely or imprecisely. Labeling a term a "buzzword" often pejoratively implies that it is now used pretentiously and inappropriately by individuals with little understanding of its actual meaning who are most interested in impressing others by making their discourse sound more esoteric, obscure, and technical than it otherwise would be."

Innovation is the latest and greatest...

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