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June 2007

An encounter with Michael Jobsworth

By Dave Snowden  ·  June 30, 2007  ·  Polemic

Every now and then you come across one of those petty minded bureaucrats who regard customers as a means to establish power and status otherwise missing from their small lives. The colloqual name for them is a Jobsworth. I came across one yesterday in Chicago airport, who went against the norm for American Airlines staff, who otherwise. on a fraught trip were the soul of helpfulness. Now I should say that American is my favorite airline (well it alternates a bit with Singapore AIrlines); I will fly to DC via Chicago from London...


Reporting on Sin

By Dave Snowden  ·  June 29, 2007  · 

Some of the major posts here were Whence goeth KM, along with Weltanschauung for social computing Overall this post took several hours to write, but has given me an opportunity to pull together a lot of blogs in one cohesive group, and its done most of the work (with the HTML links) on two chapters of the book so that is good news although you may not appreciate just under 2000 words.
Slide the first

I started with a screen shot of yesterday's blog request and the responses I wanted to make a point about the radical changes that...


Confusing story telling with narrative

By Dave Snowden  ·  June 5, 2007  · 

Narrative work, in the sense that I presented it involves the mass capture of anecdotal fragmented material. The material is primary sense-making is self-indexed at the point of origin. Meaning then emerges from the interaction of a reacher or questioner who encounters multiple fragments in the context of a visualisation or an ambiguous questions. The various fragments, the users own experience and the current context blend to create new knowledge. A story is not told, meaning is created.

An hour after I presented one of the...